Terms and Conditions
Bad Weather Services Arrangement
When Typhoon Signal No. 8 or above is issued
Due to the typhoon and bad weather, our delivery service will be temporarily closed and suspended until a lower typhoon signal replaces it. Customers will receive a call later on regarding the new arrangement.
When Black Rainstorm Warning Signal is issued
Due to the bad weather, our delivery service will be temporarily closed and suspended until the black rainstorm warning is cancelled. Arrangements will be made depending on the weather conditions of the day, and customers will receive a call later on regarding the new arrangement.
When Typhoon Signal No. 8 or above or Black Rainstorm Warning Signal is lowered or cancelled
If the signal is lowered or cancelled at or before 12:00 p.m., our delivery service will be resumed 2 hours after the signal is cancelled. Some services may be delayed.
If the signal is lowered or cancelled after 2:00 p.m., our delivery service will remain suspended and will be resumed on the next day.
Order Information
- All our pre-orders must be placed 2 days in advance. We may not be able to take orders for the next day.
- Once an order has been placed, no cancellation or changes will be accepted, and any sums of money paid by the customer will not be refunded unless otherwise specified or agreed by us.
- The order will be void if the customer does not pick up on the designated date. No refund will be made.
- In order to maintain the quality of the food, cakes are delivered directly by courier from the cake workshop, or collected by self-pickup at our store; we advise you to put the cake in the refrigerator immediately.
- Due to factors such as shooting light or personal computer display settings, there may be colour differences, and the cake may differ slightly from the photos. All pictures and product colours on the website are for reference only.
- Fruits and decorations on the product may be subject to slight changes due to seasons and supply, without prior notice.
- Membership discounts cannot be used in conjunction with other promotional offers.
- In case of dispute, Romanova Bakery reserves the right of final decision.