Last updated: 11 November 2026

We care about the quality of our products and want every customer to be happy with their order. As cakes are perishable products made individually, the following return conditions apply.

1. Returns of products

Returns and exchanges of cakes of proper quality are not available after the order has been placed and received, as the products are perishable and may be made individually according to the customer's requests.

2. Order cancellation

Cancellation of confirmed and paid orders is not available. Before placing an order, please carefully check the selected product, design, ingredients, and the date and time of delivery or pickup.

3. Damaged or incorrect products

If a cake is delivered damaged, has defects, or does not match the confirmed order, please contact us within 24 hours of receiving it.

To review your request, we will need:

• Order number.
• Photos of the cake and the packaging.
• A brief description of the issue found.

After reviewing your request, we will offer an appropriate solution: a replacement product or a refund, in accordance with the circumstances and applicable law.

4. Refunds

If a refund is approved, it is issued using the same payment method that was used for the purchase.

The time it takes for the funds to appear depends on your bank or payment provider.

5. Contact us

For any questions about product quality or refunds, please contact us:

Email: jaelimited2021@gmail.com

Phone: 852 65860412

Thank you for choosing our bakery!